Terms & Conditions

Last Updated: December 22, 2025

This Agreement (“Agreement”) governs the relationship between you (“Client”) and WorkLATAM Insurance (“Company,” “we,” “us,” “our”). By engaging our services, you agree to be bound by these terms. If you do not agree, do not use our services.

1. No Guarantees

Client acknowledges that the Company cannot guarantee the performance or long-term success of any staff member placed with Client. Results depend on training, role clarity, expectations, communication, workflow, and operational execution. The Company provides best-effort sourcing, placement, and support only.

2. Company Obligations

The Company will hire and compensate staff on Client’s behalf, either directly or through an affiliate, in accordance with applicable labor regulations where the staff member resides.

3. Client Responsibilities

In addition to timely payment, Client agrees to:

  • Treat all staff professionally and respectfully.
  • Not make direct payments or engage in conduct that may create an employment relationship between Client and staff member.
  • Comply with this Agreement and any policies issued by the Company or its affiliates.

     

4. Virtual Desktops / System Access (if applicable)

If the Client provides or requires access to a virtual desktop, carrier system, CRM, or hosted workspace (e.g., AMS, claims platforms, policy systems), it must be used strictly for work-related tasks.

Client is responsible for:

  • Maintaining proper access permissions.
  • Ensuring data security and compliance.
  • Reporting unauthorized access or misuse immediately.
  • Allowing scheduled maintenance or downtime without additional compensation.

     

5. Enforcement Terms

  1. Chargebacks Prohibited: Client waives the right to pursue chargebacks. All disputes must be handled under this Agreement.
  2. No Refunds: Staffing, onboarding, recruitment, and labor costs are incurred once a placement begins. Refunds are not offered for hours worked or notice-period billing.
  3. Governing Law & Venue: This Agreement will be governed by the laws of Nevis, with exclusive venue in Nevis.
  4. Staff Definition: For non-solicitation and related provisions, “Staff” includes any individual placed or engaged by the Company within the past 18 months.
  5. Affiliates: The Company may use affiliates or designated partners for payroll, compliance, invoicing, or operational support. Client obligations remain unchanged.

6. Liability for Staff Performance

The Company is not liable for any damages (including direct, indirect, incidental, special, punitive, or consequential damages) resulting from staff performance or Client use of the Service. This includes loss of revenue, data, operational disruption, regulatory exposure, or business outcomes.

Client is responsible for internal oversight, training, system permissions, compliance practices, and business processes.

7. Additional Payments

Any additional payments to staff—including bonuses, raises, stipends, or incentives—must be routed through the Company. A processing fee of 3% plus applicable pass-through costs applies.

8. Work Hours

Standard staffing hours are up to 10 Hours per day and 40 Hours per week (typically Monday–Friday, aligned to U.S. time zones). Requests for overtime require advance approval and may incur additional fees.

9. Holidays / Leave (if applicable)

Paid time off, public holidays, sick leave, and schedule policies are based on the staff member’s country of residence and any agreements made with Client. Lunches, breaks, and rest periods follow local statutory requirements.

10. Non-Discrimination

Client may not discriminate against staff based on legally protected characteristics including race, color, gender, age, disability, religion, veteran status, national origin, sexual orientation, or other protected categories.

11. Severability

If any provision of this Agreement is deemed invalid or unenforceable, the remainder will continue in full force and effect.

12. Joint Employer Risk

Client acknowledges that failure to follow applicable employment, classification, wage/hour, discrimination, or data-security rules may create joint-employer liability. Client agrees to indemnify and hold the Company harmless from any claims arising from such violations.

13. Updates to Terms

The Company may update these Terms & Conditions at any time. Changes will be posted to our Website and/or communicated directly. Continued use of the Service indicates acceptance of updated terms.