Billing & Payments Coordinator

Managing premium payments, invoicing, reminders, and reconciliation can take up valuable time and create confusion for both clients and internal staff. A Billing & Payments Coordinator helps streamline financial communication, organize documentation, and ensure billing workflows run smoothly and accurately, without pulling licensed or operational team members away from priority tasks.

Tasks You Can Delegate

  • Send invoices, reminders, and payment confirmations
  • Track outstanding balances and follow up with clients
  • Reconcile payments and maintain accurate financial records
  • Respond to routine billing questions or escalate complex inquiries
  • Update account notes, AMS records, and internal documentation
  • Assist with carrier or premium finance coordination when necessary
  • Prepare basic financial reports or summaries
  • Manage automated billing workflows and calendar reminders

Skills & Qualifications

  • Strong financial accuracy and documentation discipline
  • Excellent written and verbal communication
  • Organized and deadline-driven
  • Comfortable handling confidential financial information
  • Familiarity with insurance billing cycles or premium workflows*
  • Able to follow structured procedures consistently
  • Reliable, detail-oriented, and proactive in follow-up

*Platform or billing system experience may vary; short onboarding or training may be required.

Why This Role Matters

Billing impacts client trust, retention, and operational efficiency. Errors or delayed follow-ups can create friction, disrupt revenue flow, or damage relationships. A dedicated Billing & Payments Coordinator ensures your financial workflows stay accurate, timely, and professionally managed, so your team can focus on advising clients and strengthening relationships.

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